Emmy observed that none of my pepper mills were working very well so she gave me a beautiful pepper pump for my birthday. Instead or turning a crank or twisting the top, you just press the top down with your thumb or palm of your hand and it spews out cracked pepper. It was a very generous gesture on her part and you could see she experienced the joy of giving as she saw me experiencing the joy of receiving. Just a few weeks ago the pump ran out of pepper so I tried to refill it but the wingnut on the bottom would’nt come off. Thinking there might be a secret to opening it, I tried all kinds of tricks but nothing worked. Sensing that I was about to damage it while trying to refill it for the first time, I called the customer service department at the manufacturer and after a pleasant conversation was assured that if the problem persisted all I had to do was return it and they would be happy to repair or replace it at no charge. The lady was very helpful so before I signed off I wanted to know her name so I could personalize a thank you and also have a name as a reference should returning it be necessary. So I asked, “what is you name?”. She replied, “EMMY”. Coincidence? I don’t know. A sign? Maybe. Whatever, don’t you kind of think just maybe Emmy is having some fun with this one?